AMA2238: Management Skills for New Managers

Your Role as Manager

• Discovering the qualities and abilities required for effective management
• Identifying the roles and responsibilities managers perform
• Exploring the contextual issues and challenges that new managers face today

Continuous Performance Management

• Defining the goal of performance management
• Identifying the process and challenges
• Practicing the skills of performance management
• Conducting a self-audit on performance management

SLII ® - The Art of Influencing Others

• Practicing having effective and more frequent conversations with your direct reports
• Increasing your flexibility and adaptability to lead a diverse workforce
• Using a variety of leadership styles to accelerate team members’ completion of their goals/tasks

Coaching for Performance

• Identifying the importance of and requirements for coaching
• Learning the micro-skills of effective coaching
• Confronting problem behaviors in a tactful manner
• Using the AMA Guide to manage a coaching discussion
• Differentiating between coaching and disciplining

Building a Motivational Climate

• Recognizing the manager’s role in employee motivation
• Exploring important elements of the motivational process
• Identifying managerial practices for building a motivational climate

Delegating for Growth and Development

• Describing the types of delegation that managers can engage in
• Assessing your current delegation practices and their challenges
• Recognizing what can and can’t be delegated
• Describing the phases of effective delegation
• Practicing delegation discussion

ADDITIONAL TAKEAWAYS:

• Self-audits on performance management, technology, coaching, diversity and inclusion, as well as delegation and global awareness
• A process for coaching behavioral challenges and conducting a delegation discussion
• A self-reflection worksheet on business ethics
• Performance alignment conversations
• An AMA digital asset on motivation and delegation
• A motivational climate worksheet

This course qualifies you for the following PMI® Professional Development Units (PDUs):

Classroom Live and Virtual Classroom Live

Leadership = 12

Total = 12