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ServiceNow Performance Analytics (PA) Fundamentals

Attend Platform Analytics Fundamentals, formerly known as Performance Analytics Fundamentals, to learn best practices for using and administering the premium ServiceNow Platform Analytics application.

During this two-day interactive training course, attendees will learn best practices for using and administering the premium ServiceNow Platform Analytics application.

A combination of course content and lab work helps attendees learn to:

  • Use Platform Analytics Visualizations including Scorecards, Dashboards, Time Series, Targets, and Forecasts
  • Explore the Platform Analytics data structure
  • Manage Platform Analytics Roles
  • Generate Automated Indicators
  • Build Formula Indicators
  • Construct Breakdowns, Elements Filters, and Bucket Groups
  • Set up Data Collector Jobs
  • Work with Dashboards and Data Visualizations

Cancellation and Rescheduling

  • Please see the Cancellation and Rescheduling Policy
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Who Should Attend?

  • This course is designed for Platform Analytics Administrators and Power Users who plan to administer the Platform Analytics application. Service owners who plan to develop requirements and specifications for Indicator and Dashboard creation may also benefit from this course.
  • This course is designed for Platform Analytics Administrators and Power Users who plan to administer the Platform Analytics application. Service owners who plan to develop requirements and specifications for Indicator and Dashboard creation may also benefit from this course.

What You'll Learn
  • Use Platform Analytics Visualizations including Scorecards, Dashboards, Time Series, Targets, and Forecasts
  • Explore the Platform Analytics data structure
  • Manage Platform Analytics Roles
  • Generate Automated Indicators
  • Build Formula Indicators
  • Construct Breakdowns, Elements Filters, and Bucket Groups
  • Set up Data Collector Jobs
  • Work with Dashboards and Data Visualizations

Course Outline

A combination of course content and lab work helps attendees learn to:

  • Use Platform Analytics Visualizations including Scorecards, Dashboards, Time Series, Targets, and Forecasts
  • Explore the Platform Analytics data structure
  • Manage Platform Analytics Roles
  • Generate Automated Indicators
  • Build Formula Indicators
  • Construct Breakdowns, Elements Filters, and Bucket Groups
  • Set up Data Collector Jobs
  • Work with Dashboards and Data Visualizations
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Prerequisites
  • Attendees should have completed the ServiceNow Fundamentals course and have some experience with ServiceNow; advanced experience is not necessary.
  • A high-level overview of the Performance Analytics architecture, components, data flow, stakeholders, and deployment process is required to get the most out of the Platform Analytics Fundamentals class. New Platform Analytics users should complete the Performance Analytics Overview – a self-paced, on-demand eLearning.

Related Certifications

Upon successful completion of this course, your next step is to enroll into the corresponding “Micro-certification path” to complete the assessment and achieve the micro-certification.