Event Management Fundamentals

Lab Guide (U) - Optional

• Lab Guide Download (U)

Module 1: Overview (U)

• Event Management Overview (U)

Module 2: Architecture (U)

• Event Management Architecture (U)

Module 3: Event Management (U)

• Event Management Event Processing (U)

Module 4: Alerts and Tasks (U)

• Event Management Alerts and Tasks (U)

Module 5: Event Sources (U)

• Event Management Event Sources (U)
• Certified Implementation Specialist – Event Management Voucher Info

Please allow up to 90 minutes to receive your instance notification email with instance information and credentials. The ServiceNow instance and Windows server are available for a 14-day period. No extensions are allowed.

After enrolling, your instance URLs and credential information will appear in the upper left of this course information page. The Windows server will be used as a MID Server and will have access to our Event Management training environment to complete the lab exercises. Please allocate 12 to 15 hours over the two-week period to complete the lab exercises provided in the lab guide.

To access your Windows Server, you can RDP to the FQDN (hostname nowlearning-trnxxxxx-mid-001.lab.service-now.com). using an application such as Microsoft Remote Desktop or a similar application.

Credentials for the Windows Server
Username: administrator
Password: will be provided in the 'instance ready' email and will be displayed above in the course overview after enrollment

PLEASE NOTE: The ServiceNow instance and Windows Server will be periodically paused to save resources. Whenever you wish to work on your instances, you will be able to return here and hit the 'unpause' button, which will be displayed in the course overview header at the top of the page.

Please take a note of your expiration date, this is when your instance will be terminated, so be sure to finish your labs before this date.

To complete the course and terminate the lab environment, use the Course Completion Submission module in the navigation pane.