Application Development Fundamentals

Module 1: Application Development Overview

Objectives: Define application creation; determine if an application is a good technical fit with the platform; discuss customer application success examples, list the skills needed to successfully develop applications in ServiceNow; provide a high-level overview of the application to be built during class.

Module 2: Analysis and Design

Objectives: Discuss application design key points; examine the Application Development Checklist; discuss design considerations; determine application platform(s); design database schema.

• Lab 2.1: The Loaner Request Application

Module 3: Creating an Application and Modules

Objectives: Use Guided Application Creator and Studio to develop applications; link an application to a Git repository; create application files; explore table schema and existing business logic.

• Lab 3.1: Creating an Application
• Lab 3.2: Linking an Application
• Lab 3.3: Creating Application Files
• Lab 3.4: Committing Changes to the GitLab Repository

Module 4: Creating and Configuring Application Forms

Objectives: Create and modify tables; design and create forms; create views; write, test, and debug client-side and server-side scripts; update the GitLab repository; publish and install an Application.

• Lab 4.1: Working with Fields
• Lab 4.2: Working with Views
• Lab 4.3: UI Policy
• Lab 4.4: Scripting
• Lab 4.5: Committing Changes to the GitLab Repository
• Lab 4.6: Installing an Application

Module 5: Controlling Access

Objectives: Control user access to applications, menus, modules, records, and fields; control script and web service access to application records; control ability to create applications; use fix scripts to migrate artifacts that are not part of an application record.

• Lab 5.1: Application Security
• Lab 5.2: Application Access
• Lab 5.3: Committing Changes to the GitLab Repository
• Lab 5.4: Updating an Application

Module 6: Automating an Application

Objectives: Use Flow Designer to automate processes; use a scheduled script execution to send email; generate events for overdue records; create application properties.

• Lab 6.1: Flow to Manage Deployment States
• Lab 6.2: Creating Application Properties
• Lab 6.3: Scheduled Script and Email
• Lab 6.4: Script Include
• Lab 6.5: Committing Changes to the Gitlab Repository

Module 7: Importing and Integrating

Objectives: Import records from an Excel file; use Web Services to integration to an external data source; use Web Services to integrate to a ServiceNow instance.

• Lab 7.1: Importing Records from a Spreadsheet
• Lab 7.2: Web Service Consumer
• Lab 7.3: Optional: Outbound REST Message
• Lab 7.4: Committing Changes to the GitLab Repository

Module 8: Service Catalog

Objectives: Improve user interaction with application; create a friendly interface for interacting with an application; configure the Service Catalog; write, test, and debug Service Catalog client-side and server-side scripts.

• Lab 8.1: Service Catalog User Interface
• Lab 8.2: Enhancing the Service Catalog User Interface
• Lab 8.3: Committing Changes to the GitLab Repository

Module 9: Testing

Objectives: Review Software Testing Life Cycle; explore different testing options.

• Lab 9.1: Automated Test Framework
• Lab 9.2: Committing Changes to the GitLab Repository

• ADF: Lab 2.1 The Loaner Request Application
• ADF: Lab 3.2 Create an Application
• ADF: Lab 3.3 Link Loaner Application to GitLab Repository
• ADF: Lab 3.4 Configure Application Menu, Create Files, Commit Changes
• ADF: Lab 4.1 - Working with Fields and Views
• ADF: Lab 4.2 - Create a UI Policy and Scripting
• ADF: Lab 4.3 Commit Changes and Migrate Application
• ADF: Lab 5.1 - Configure Application Security
• ADF: Lab 5.2 - Set Application Access
• ADF: Lab 6.1 - Flow Designer to Manage Deployment States
• ADF: Lab 6.2 - Creating Application Properties
• ADF: Lab 6.3 Scheduled Script Execution and Email
• ADF: Lab 6.4 - Script Include and Commit Changes
• ADF: Lab 7.1 - Importing Records from a Spreadsheet
• ADF: Lab 7.2 - Web Service Consumer and Commit Changes
• ADF: Lab 8.1 - Test with Automated Test Framework
• ADF: Lab 9.2 - Outbound REST Message