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Cross-Cultural Business Communication

Learn how to identify cross-cultural barriers, organize and participate in cross-cultural meetings, and handle negotiations.

In this course, you will learn about how cultural differences affect speech, nonverbal and written communication. You will gain an understanding of how to identify cross-cultural barriers, work with interpreters and translators, organize and participate in cross-cultural meetings, and handle negotiations and problem solving in cross-cultural meetings. You will also learn about building relationships as well as teams across cultures.

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Who Should Attend?

All professionals who wish to further develop their cross-cultural communication skills in the workplace.

What You'll Learn
  • Discuss the value of culture and the significance of cross-cultural communication in the workplace
  • Describe the impact of cultural differences on communication and avoid miscommunication and conflicts that arise due to these differences
  • Identify the differences in verbal communication across cultures
  • Improve your nonverbal communication skills by understanding the differences in gestures and expressions that vary across cultures
  • Establish rapport and build trust
  • Listen well and provide positive and constructive feedback
  • Identify common cross-cultural communication barriers
  • Overcome communication barriers and avoid cultural bias
  • Employ qualified interpreters and communicate through them
  • Attend and organize cross-cultural meetings
  • Conduct negotiations and solve problems during a cross-cultural meeting
  • Identify gestures used in different cultures and build a cross-cultural team
  • Discuss guidelines for writing cross-cultural documents and assemble a translation team

Course Outline

Workplace culture

  • Topic A: Basics of culture
  • Topic B: Cultural differences

Differences in communication

  • Topic A: Verbal communication
  • Topic B: Nonverbal and written communication

Communicating across cultures

  • Topic A: Building relationships
  • Topic B: Listening and responding

Overcoming communication barriers

  • Topic A: Cross-cultural communication barriers
  • Topic B: Avoiding barriers
  • Topic C: Interpreters

Cross-cultural business situations

  • Topic A: Cross-cultural meetings
  • Topic B: Negotiating and problem solving

Addressing cross-cultural issues

  • Topic A: Communicating with co-workers
  • Topic B: Writing cross-culturally

Related Certifications

Attendees who successfully complete this training course will receive 6 SHRM PDC's towards the SHRM-CP or SHRM-SCP Certification and/or 6 HRCI credits towards the aPHR®, PHR®, or SPHR® Certification, after course completion.